Refund & Cancellation Policy

Please read this policy carefully before purchasing. By completing your order you acknowledge that you have read and agree to the terms below.

Note to site owner: Please review and adjust these terms to match your actual policy before going live. The refund window, access-threshold, and conditions below are reasonable starting defaults, but you should confirm they reflect your real-world practice and obtain professional legal review if in doubt.

1. Digital Product — Immediate Access

The Candlestick Mastery course is a 100% digital product. Upon successful payment, your account credentials and course access are delivered to the email address you provided at checkout — typically within a few minutes. Because access is granted immediately, there is no “cooling-off” period in the traditional sense.

2. Refund Eligibility

We want every learner to have a positive experience. If you are genuinely unsatisfied with the course, you may request a refund under the following conditions:

• Your refund request is submitted within 7 calendar days of your purchase date.
• You have not substantially accessed or consumed the course content — specifically, you have completed fewer than 20% of the lessons.
• You have not downloaded or exported any downloadable course materials (e.g., the PDF handbook or bonus guides).
• You have not previously received a refund from Finrise.

Requests that do not meet all of the above criteria will not be eligible for a refund. This policy exists to protect both learners and the viability of the platform.

3. Bonus Materials

Any bonus materials included with your purchase (such as PDF guides, reference sheets, or supplementary resources) are part of the course package and are subject to this same refund policy. If you have downloaded bonus materials, your request will not qualify for a refund.

4. How to Request a Refund

To submit a refund request, email us at support@tryfinrise.com with:

• Subject line: Refund Request — Candlestick Mastery
• Your full name and the email address used at checkout
• Your Razorpay order / payment ID (found in your payment receipt)
• A brief reason for the request (optional but helpful)

We will acknowledge your request within 2 business days and process approved refunds within 5–7 business days. Refunds are returned exclusively to the original payment method via Razorpay. We are unable to issue refunds to a different card, bank account, or wallet.

5. Non-Refundable Situations

Refunds will not be issued in these circumstances:

• Request is made more than 7 days after purchase
• The learner has accessed more than 20% of the course
• Bonus or downloadable materials have been downloaded
• Technical issues caused by the learner's own device or internet connection, where the course platform itself is functional
• Change of mind after substantially engaging with the content

6. Technical Problems

If you are experiencing a genuine technical problem accessing your course — such as a missing welcome email, broken login link, or platform error — please contact us before requesting a refund. Most technical issues can be resolved quickly, and we would much rather fix the problem than process a return.

7. Course Cancellations by Finrise

In the unlikely event that Finrise discontinues the Candlestick Mastery course entirely, all affected learners will be offered a full refund regardless of access level or time elapsed since purchase.

8. Contact

For refund requests or questions about this policy: support@tryfinrise.com